Designing safe products

Eva PenzeyMoog

Keynote

The reality of domestic violence doesn’t disappear when people enter the digital world. Abusers use technology to exploit and control their victims, meaning that technologists have a responsibility to ensure that users of our products are empowered to protect their safety.

How can we prevent people with violent intentions from forms of abuse and control that are digital, such as exploiting online banking software to control a partners finances or tormenting them with smart home devices? How can we recognize points of possible intervention where we might be able to help a user who is experiencing domestic violence? How can we make it harder for stalkers to find their victims? There are no silver bullets, but thoughtful considerations and small changes while designing and building products can result in meaningful contributions to people’s safety.